User Agreement
TERMS AND CONDITIONS OF THE ONLINE STORE PERSONAGE.NO
These terms were last updated on 15 July 2026.
This document, hereinafter referred to as the "TERMS", defines the conditions for purchase agreements concluded between, on the one hand, persons wishing to shop via the website personage.no (hereinafter referred to as the "Customer"), and, on the other hand, the company Denpoli Venda s.r.o. (hereinafter referred to as "personage.no"), with registered office at: Ocelkova 643/20, Černý Most, 198 00 Praha 9, Czech Republic, Company registration number (IČO): 29494486, EU VAT number CZ29494486 and Norwegian VOEC number 3051889.
1. ORDERS AND CONCLUSION OF THE AGREEMENT
The Customer selects goods and services from the online store's catalogue and submits the order via the order form on the website. The purchase agreement is considered binding when the Customer receives an order confirmation by e-mail from personage.no.
2. PRICE AND PAYMENT
PRICES INCLUDE VAT (VOEC SCHEME)
All prices on the website are stated in Norwegian kroner (NOK).
Prices include Norwegian value added tax (VAT/MVA) of 25% and are reported and paid to the Norwegian authorities under the VOEC scheme (VAT on E-commerce). This ensures that the Customer does not pay any additional customs duties or VAT upon receipt of the goods.
The cost of delivery is clearly specified in the final order confirmation.
Payment: Payment for goods and services can be made via Visa, MasterCard, Trustly. Personage.no retains ownership of the goods until full payment has been received.
3. DELIVERY AND SHIPPING
Delivery area: Goods presented on personage.no are delivered throughout Norway.
Delivery method and price: All orders have a fixed shipping cost of 185 NOK. We use GLS/Bring for shipping. All orders are shipped from our warehouse in the Czech Republic.
Delivery time: Normal delivery time is within 10 business days from the order date (including 1–2 days for preparation).
- The delivery time is an estimate and may change in the event of delivery difficulties, temporary shortage of goods, or in connection with public holidays. The Customer will be notified of such changes.
- Business days do not include weekends and public holidays.
4. COMPLAINTS (DEFECT CLAUSES)
The Customer is responsible for checking the condition of the goods upon receipt.
Notification of damage/defect: If the item is damaged or damage is suspected, the Customer must notify personage.no as soon as possible, and no later than within a reasonable time (under Norwegian law typically within two months) after the defect was discovered. Notifying the carrier directly within 48 hours is commercially important for us, but does not release the Customer from the obligation to notify us.
Liability: Descriptions and images of goods are provided by suppliers/manufacturers. Personage.no accepts no liability for inaccuracies in descriptions, but will do its utmost to correct errors.
5. RIGHT OF WITHDRAWAL AND RETURNS (14 DAYS)
The Customer has a 14-day unconditional right of withdrawal in accordance with the Norwegian Right of Withdrawal Act (Angrerettloven — the act on the duty of disclosure and right of withdrawal in distance selling and off-premises sales).
Withdrawal period: The withdrawal period runs from the day the Customer receives the goods.
Exceptions to the right of withdrawal (Hygiene): The right of withdrawal does not apply to goods that are sealed for reasons of hygiene or health protection, if the seal has been broken after delivery. This includes goods such as cosmetics, wigs and certain types of accessories delivered in sealed packaging.
Conditions for return:
- All returned goods must be unopened, in original and undamaged packaging, with all labels attached, and free of odours, cuts, etc.
- Goods falling under the hygiene exceptions must have an unbroken seal.
Return address: Denpoli Venda s.r.o., Okružní 629, 250 85 Bašť, Czech Republic.
Costs and refund:
- The cost of return shipping is borne by the Customer.
- The refund of the purchase amount (the value of the goods plus the original shipping cost) will be made without undue delay, and no later than fourteen (14) days after we have received the returned goods, or after the Customer has provided documentation that the goods have been sent back.
6. WARRANTY AND RIGHT OF COMPLAINT
Right of complaint: All goods sold by personage.no are covered by the mandatory five-year right of complaint under the Norwegian Consumer Purchases Act (Forbrukerkjøpsloven) for goods intended to last significantly longer than two years. For other goods, a complaint period of at least two years applies.
7. PRIVACY (DATA PROTECTION)
The Customer has the right to access, rectify and delete personal data in accordance with Norwegian data protection legislation (implementation of the GDPR). To exercise this right, contact us at info@personage.no.
CONTACT INFORMATION
Online store: personage.no
Company name: Denpoli Venda s.r.o.
Company registration number (IČO): 29494486
Managing director: Kiril Politov
Registered office: Ocelkova 643/20, Černý Most, 198 00 Praha 9, Czech Republic
Return address (warehouse): Okružní 629, 250 85 Bašť, Czech Republic
(EU VAT): CZ29494486
Norwegian VOEC number: 3051889
E-mail (Customer support): info@personage.no
Phone: +420 723 167 732
